Organizer Service Level Agreements
Updated July 30th 2022
Revision: 2
Melee charges participants fees in order to maintain a functioning platform. Some event organizers want to use Melee without directly charging participants any fees, and Melee supports this option as described in this document. This does not mean that it is acceptable to charge participants external to Melee, and use the platform for event operation, unless such use is approved in writing by an authorized member of the Melee team. Evading fee collection is stealing, is a violation of Melee Terms of Service, and will result in loss of access to use of Melee.
Melee agrees to provide a free level of support for tournaments under 128 players. For tournaments that exceed 128 players, a platform fee will be charged to an Organization to offset any costs Melee would accrue from hosting a tournament of that size. To discuss platform fees, email Melee at contact@melee.gg.
SLA Levels
| Support Level |
Max Player Cap |
Guaranteed Uptime |
Support Tools |
Platform Fees |
| API Access |
Marketing Suite |
Customer Service Package |
One Day Platform Fee |
Two Day Platform Fee |
| Basic (Free) |
128 |
97.5% |
|
|
|
- |
- |
| Common |
409 |
98% |
|
|
|
$300.00 |
$450.00 |
| Uncommon |
820 |
98.6% |
|
|
|
$800.00 |
$1,200.00 |
| Rare |
1,536 |
99.9% |
|
|
|
$1,700.00 |
$2,550.00 |
| Mythic |
8,000 |
99.9% |
|
|
|
$2,800.00 |
$4,200.00 |
* Any tournament with more than 128 players participating on day two necessitates a two-day service level agreement.
Additional Support
Melee agrees to fulfill the below service requirements at each Support Level
Common: 129-409 Players
- Melee agrees to have a monthly uptime of 98%. In the rare instance of downtime, Melee will be readily available to get the platform back online as soon as we can.
Uncommon: 410-820 Players
- Melee agrees to have a monthly uptime of 98.6%. In the rare instance of downtime, Melee will be readily available to get the platform back online as soon as we can.
- Melee agrees to provide Organizer with API access and up to (1) hour of dedicated development support for integration of said API.
- Melee agrees to provide Organizer inclusion in home page promotion for (2) weeks leading up to the tournament, and Twitter promotion from the MTGMelee Twitter account.
- Melee agrees to provide Organizer with up to (4) hours total for onboarding support prior to the tournament and direct service during this tournament.
Rare: 821-1,536 Players
- Melee agrees to have a monthly uptime of 99.9%. In the rare instance of downtime, Melee will be readily available to get the platform back online as soon as we can.
- Melee agrees to provide Organizer with API access and up to (2) hours of dedicated development support for integration of said API and customization of the tournament page.
- Melee agrees to provide Organizer inclusion in home page promotion for (4) weeks leading up to the tournament, and Twitter promotion from the MTGMelee Twitter account.
- Melee agrees to provide Organizer with up to (4) hours total for onboarding support prior to the tournament, and access to direct support from a Melee representative (2) hours before the start of the tournament and through the duration of this tournament.
Mythic: 1,537-8,000 Players
- Melee agrees to have a monthly uptime of 99.9%. In the rare instance of downtime, Melee will be readily available to get the platform back online as soon as we can.
- Melee agrees to provide Organizer with API access and up to (4) hours of dedicated development support for integration of said API and customization of the tournament page.
- Melee agrees to provide Organizer inclusion in home page promotion for (4) weeks leading up to the tournament, and Twitter promotion from the MTGMelee Twitter account.
- Melee agrees to provide Organizer with up to (4) hours total for onboarding support prior to the tournament, and access to direct support from a Melee representative (2) hours before the start of the tournament and through the duration of this tournament.